Frequently Asked Questions

Judith Kitchen Takeaway is a takeaway restaurant in Cheltenham, serving freshly cooked food that you can order online for delivery or collection.

We serve freshly cooked meals and other items listed on our menu. Our menu may change from time to time depending on ingredient availability, so please check the website for what is currently on offer.

Address: 302 High Street, Cheltenham, England, GL50 3JF

Please check our website or contact us for our current opening hours.

Yes. You can browse the menu, place your order, and choose delivery or collection through our website: judithkitchen.co.uk.

1. Choose your meals and add them to your basket.
2. Review your order.
3. Enter your delivery or collection details.
4. Complete payment.
5. Receive your order confirmation.

Please contact us as soon as possible if you need to change or cancel an order. Because all of our food is cooked to order, changes or cancellations may not be possible once the kitchen has started preparing it.

Yes. We deliver in and around Cheltenham. Enter your postcode at checkout to confirm that we deliver to your address. Any delivery charge is shown before you pay.

Your food is cooked fresh after you order, so times depend on how busy the kitchen is, the dishes you choose, and your location. An estimated time is shown at checkout. Busy periods such as evenings, weekends and public holidays may take longer.

Please contact us as soon as possible, ideally on the same day, and provide:

• Your order number
• Details of the problem
• Photographs where possible

We will investigate and offer an appropriate solution.

Yes. Where available, you can order online and collect from 302 High Street, Cheltenham. You will be told when your order is ready.

When collecting, you may need:

• Your order confirmation
• Your order number
• The name used for the order

Yes. Another person may collect your order if they have your permission and the order details.

Available payment methods may include:

• Visa, Mastercard, Maestro and American Express cards
• Contactless payments
• Cash payments in-store, where available

Payment options may vary between online and in-store orders.

Yes. Card payments are processed through a secure payment provider. We do not store your complete card details.

If a payment fails, your order is not placed and the kitchen will not start preparing it. Please check your card details and funds, or try another payment method. If money has left your account but you have no order confirmation, contact us.

If you or anyone you are ordering for has a food allergy or intolerance, please contact us before ordering. Our dishes are prepared in a kitchen where common allergens are handled, so we cannot guarantee that any dish is completely allergen-free. Please also add any allergy details to the order notes at checkout.

Eat your food as soon as it arrives. If you have leftovers, cool them quickly, refrigerate within two hours, and reheat until piping hot all the way through.

We welcome suggestions. If there is a dish you would like us to add, please contact us and we will consider your request.

For food safety reasons, we cannot accept returns of cooked or prepared food. If there is a problem with your order, please contact us and we will do our best to help. See our Returns & Refund Policy for details.

Please contact us promptly with your order number and details of the issue. Depending on the problem, we may offer a replacement, refund, or another suitable solution.

Approved refunds are normally returned to the original payment method. The time taken for funds to appear depends on your bank or payment provider.

Not necessarily. Where guest checkout is available, you can place an order without creating an account.

Use the password reset option on the website, or contact us for assistance.